Legal
Privacy Policy
We take the protection of our website users' data very seriously and undertake to protect the information that users provide to us in connection with the use of our website. We further undertake to protect and use your data in accordance with applicable law.
This privacy policy explains our practices regarding the collection, use and disclosure of your data when you access our services via your devices. Please read it carefully and make sure you fully understand our practices before using our services. By using our services, you accept the terms of this privacy policy.
1. How we collect data
We collect data in various situations when you use our digital assets and services:
Data you provide directly: For example, when you reach us via a contact form, by email or other communication channels.
Automatically collected data: When you visit our website, we automatically collect information about your usage behaviour, for example via cookies or technical logs (e.g. IP addresses, browser type, time spent on the page, etc.).
Data from third parties: If you sign in via a third party (e.g. Facebook or Google), we also collect the data that this third party provides.
2. What data we collect
Non-personal data: Data that cannot be traced to an identified person, for example technical information such as IP addresses, browser type, pages visited and usage statistics.
Personal data: Information that can be used to identify a person, such as name, email address, phone number, etc. Where we combine personal and non-personal data, we treat the combined data as personal data.
3. Why we collect your data
We use your data for various purposes, such as:
- Providing and operating our services.
- Improving and further developing our services.
- Responding to feedback and enquiries.
- Analysing usage behaviour and improving data security.
- Sending you messages, advertising or information about our services, whereby you can unsubscribe from such messages at any time.
4. Disclosure of your data
We may share your data with service providers who support us in providing our services (e.g. hosting and IT providers).
In certain cases we may also share your data with authorities or third parties where this is legally required or necessary to investigate misuse, fraud or other unlawful activities.
5. Data retention
We retain your personal data only as long as necessary to provide the services and fulfil our legal obligations. After the retention period expires, your data is deleted or anonymised.
6. Data security
We take all necessary measures to protect your data. Nevertheless, we cannot guarantee absolute security. Please note that using the internet inevitably carries risks.
7. Minors
Our services are not directed at minors, and we do not intentionally collect personal data from persons under 16 years of age. If we discover that we have collected personal data from a minor without knowledge, we will delete this data immediately.
8. User rights
If you are resident in the EU, you have the right to:
- Request information about the personal data stored.
- Rectify, erase or restrict the processing of your personal data.
- Object to the processing of your data.
- Receive your data in a structured, common and machine-readable format.
9. Changes to this privacy policy
We may update this privacy policy from time to time. The most current version is published on our website. Please check the privacy policy regularly for changes.
10. Contact
If you have any questions or concerns regarding this privacy policy, you can reach us at:
Andrea Hesterberg
Rudolf-Diesel-Straße 3
40822 Mettmann
info@hesterberg-mediation.de
Last updated: 14 May 2025